Software & Technical Support Professional (English / French)
Abdullah Musab.
Ambitious and results-driven Technical Support professional with a proven track record in software troubleshooting, cloud alert diagnostics, client relationship management, and team leadership. Fluent in English and French, with specialized experience navigating complex ticketing platforms, POS software, SaaS applications, and global logistics systems. Adept at minimizing system disruptions and business cloud expenditures through structural problem-solving and cross-functional team execution.
Work Experience
Contour - Shoplogix
Manage real-time cloud environment alerts via AWS CloudWatch, triaging CPU, disk space, and memory threshold violations. Execute global Linux SaaS server cluster bulk patching cycles, conducting mandatory post-update systems sanity checks. Perform deep software troubleshooting, system diagnostics, and configuration file mapping to maintain application uptimes. Coordinate enterprise-tier data restoration and historic data refresh operations up to a strict two-year boundary loop. Optimize operational cost efficiency by executing scripted server trace logs cleanups and pruning automated bounce pipelines. Overhaul internal knowledge management systems on Confluence while pairing with engineering to test automation support script tooling.
Live Chat Global (LCG)
Resolved customer inquiries and technical issues related to the caravan booking platform, efficiently providing solutions and managing the ticketing system to ensure seamless booking experiences for clients. Leveraged professional bilingual skills (French/English) to handle escalation workflows, guaranteeing a high-satisfaction user journey.
Computing Solutions Pakistan (CSP)
Resolved client technical issues with POS systems, efficiently navigating solutions and proficiently managing ticketing systems. Translated complex technical troubleshooting methodologies into clear instructions for French-speaking clients to lower turnaround times.
Magmaone Logistics - CSA Dispatch
Managed sales and dispatch team, prioritizing client needs and optimizing delivery routes for efficiency.
Al-Jalil Developers - CSA Technologies
Engaged with NICOP holders to understand their investment needs and provided tailored real estate solutions. Built and maintained strong client relationships, ensuring satisfaction and repeat business. Presented and recommended real estate projects, driving sales and achieving targets.
CSA Technologies
Managed walk-in customer orders focused on providing exceptional customer support and cultivating strong client relationships.